Frequently Asked Questions

"Frequently Asked Questions" is divided into two sections: the first answers questions about seniors' health issues and the second answers questions about our publications.

Table of Contents

Frequently Asked Questions About Seniors' Health Issues

Where can I get recent statistics on seniors?

Statistics on seniors are available from Statistics Canada . You may download many of these statistics free of charge from the Internet.

OR, you may contact Statistics Canada directly:

Telephone: 1-800-263-1136 (toll-free)
Fax: 1-877-287-4369 (toll-free)
E-mail: infostats@statcan.gc.ca

How can I find out what federal programs and services are available to seniors?

The Government of Canada publishes a document entitled Services for Seniors Guide: A Guide to Government of Canada Services for Seniors and their Families , which contains information on federal programs and services directed to seniors.

Other Government of Canada Web sites which may be of interest include:

Canada Benefits
This site provides an overview of all government benefit programs and services for individuals (including seniors).

Health Canada
Health Canada's one-stop source of links to health information resources of interest to seniors.

Human Resources and Skills Development Canada
HRSDC's mission is to build a stronger and more competitive Canada, to support Canadians in making choices that help them live productive and rewarding lives, and to improve Canadians' quality of life.

National Seniors Council
The National Seniors Council has been established to advise the Government of Canada on all matters related to the well-being and quality of life of seniors.

Public Safety Canada
Public Safety Canada provides policy leadership and delivers programs in the areas of national security, emergency management, law enforcement, corrections and crime prevention.

Seniors Canada-Working for Seniors
This site provides single-window access to Web-based information and services that are relevant to seniors 55+, their families, caregivers and supporting service organizations.

Service Canada-Services for Seniors
This site provides Canadians with one-stop, personalized access to Government of Canada services and benefits. This page links to programs and services available exclusively to seniors.

How can I find out what provincial programs and services are available to seniors

Health services delivery is a provincial and territorial matter. Each province and territory administers its own health care programs, and these vary from province to province. For more information about health care, home care, health insurance, dental care, eye care, etc., for seniors, contact your provincial or territorial seniors/health ministry.

Where can I get more general information on seniors' issues, such as medication use, housing options, nutrition, etc.

For more information on seniors' health issues, please refer to your provincial/territorial ministry (see listing above).

Where can I get more information regarding health care administration, including drug coverage in my province or territory, finding a doctor, or health cards?

For information regarding health care administration, including drug coverage in your province or territory, finding a doctor, or health cards, please contact your provincial/territorial ministry (see listing above).

Where can I obtain the Services for Seniors Guide to Federal Programs

This guide, which touched on various topics including health and nutrition, is no longer available in its original form. A new guide entitled Services for Seniors Guide: A Guide to Government of Canada Services for Seniors and their Families includes information on the following topics: business start-up, Canada's pension system, income tax, job search and retirement income planning.

Where can I obtain the Canada Pension Plan (CPP) forms?

Visit Service Canada or call 1-800-277-9914.

Frequently Asked QuestionsAbout Our Publications

How do I obtain publications from the Division of Aging and Seniors?

You may print the documents from the Internet or you may [order] a print copy of the publication (if available) by calling 1 800 O-Canada (1-800-622-6232).

Are all publications available in print?

No, only those publications with [Order] are available in print.

Is there a fee for your publications or CDs?

All of our publications are available free of charge, including CDs.

Do I need special permission to photocopy or reproduce these publications?

Please read the Public Health Agency of Canada's Copyright Permission to Reproduce page.

Where can I obtain copies urgently?

All Government of Canada publications are sent to depository libraries across Canada. These are located in larger universities and colleges.

OR, you may print the documents from the Internet.

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