Public Health Agency of Canada
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Emergency Response Services

In a national health emergency or disaster, the Office of Emergency Response Services (OERS) is responsible for supporting emergency health and social services in the provinces, territories or abroad. It manages the National Emergency Strategic Stockpile (NESS), which includes medical, pharmaceutical and related emergency supplies. OERS also administers the Quarantine Act with quarantine officers at large international airports across the country.

The Centre for Emergency Preparedness and Response has worked with a number of Federal, Provincial and Territorial partners, non-governmental organizations, human service professionals, experts and volunteers to develop manuals to facilitate and support the delivery of Emergency Social Services to victims affected by a disaster. These manuals are available by contacting

The manuals available are:

  • Registration and Inquiry Service
  • Personal Services
  • Emergency Clothing Service
  • Emergency Lodging Service
  • Emergency Food Service: Planning for Disasters
  • Reception Centre Service


Responding to Stressful Events