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Service Standard for Containment Level 2 Compliance Letter

Service standard

The Agency commits to a service delivery standard of 20 business days for the issuance of a Containment Level 2 (CL2) Compliance Letter from the receipt of a complete application and any additional information requested.

Performance target

The target for achieving this standard is set at 80%.

Performance results

In fiscal year 2014-2015 the Agency processed 98.2% of applications within its service standard.

Applying for a Containment Level 2 Compliance Letter

Application Process

  1. Submission to the Agency by email, facsimile, or mail of:
    1. an Application for a Containment Level 2 Compliance Letter by facilities not currently possessing a valid CL2 Compliance Letter with the Laboratory Biosafety Guidelines (LBG), 3rd ed., 2004 and/or the Containment Standards for Veterinary Facilities (CSVF), 1st ed., 1996; or
    2. a Supplemental Application for a Containment Level 2 Compliance Letter by facilities currently possessing a valid CL2 Compliance Letter with the LBG and/or the CSVF.
  2. Reception and Administrative Validation. The Agency examines the application for administrative completeness and notifies the Facility Supervisor(s) and/or the Biological Safety Officer(s) of completeness (and assigned file number) or deficiency of their application by e-mail.
  3. Scientific Processing. The Agency:
    1. examines the information contained in the application;
    2. determines whether the Facility Supervisor(s) meets the appropriate requirements as set out in the Canadian Biosafety Standards and Guidelines (CBSG), 1st ed., 2013; and
    3. contacts the Facility Supervisor(s) and/or Biological Safety Officer(s) by email if additional information is required.
  4. Review and Approval.
  5. Issuance of the CL2 Compliance Letter to the Facility Supervisor(s) and the Biological Safety Officer(s) by email.

Fee/Cost Recovery

There is no fee associated with the issuance of a CL2 Compliance Letter.

Departmental/Agency Contact

Please contact the Biosafety Inspection Program to make any general inquiries or comments:

Biosafety Inspection Program
Public Health Agency of Canada
100 Colonnade Road, AL: 6201A
Ottawa, Ontario K1A 0K9
Phone: 613-957-1779
Facsimile: 613-941-0596
Email: biosafety.biosecurite@phac-apsc.gc.ca

Service feedback

The Agency is committed to excellence in its processes and practices, and strives for continuous improvement in dealing with regulated parties. The Agency has therefore established a multi-step approach to efficiently receive, track, analyze, and respond to address issues in the following sequence:

  1. Submission of a formal request or feedback in writing to the Outreach and Stakeholder Engagement Program by facsimile at 613-941-0596 or by email at HPTA.LAPHT.consultations@phac-aspc.gc.ca.
  2. Creation of file. An Agency representative assigns a file number to the request and establishes an anticipated resolution date.
  3. Information gathering. After the file is reviewed, the Agency representative may request follow-up information from the correspondent via email or telephone.
  4. Action redress. Following established processes, the Agency representative carries out all necessary steps to achieve a decision on the redress request.
  5. Final resolution. The Agency representative informs the correspondent of the organization's final decision regarding the redress request.

Please contact the Office of Outreach and Stakeholder Engagement to report any issues:

Office of Outreach and Stakeholder Engagement
Public Health Agency of Canada
100 Colonnade Road, AL: 6201A
Ottawa, Ontario K1A 0K9
Phone: 613-957-1779
Facsimile: 613-941-0596
Email: HPTA.LAPHT.consultations@phac-aspc.gc.ca

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada GazetteExternal Link and Consulting with CanadiansExternal Link websites.